WORK
DevOps Engineer
Thomas Jefferson University - Philadelphia, PA
Solid skills in front end Atlassian Confluence / Jira troubleshooting issues and projects updates.
Strong skills in Linux server admin, PostgreSQL database maintenance upgrades.
Backend server set up, and app configuration.
Troubleshooting server matters including systems, applications, and connectivity issues.
Experience developing and architecting cloud-hosting, responsive web applications using Java, HTML5 and CSSS3.
Analyze software usability and performance, recommending changes to improve functionality.
Collaborate with designers to create clean interfaces and simple, intuitive interactions and experiences.
Design, build, enhance and maintain test for API and functional testing.
Develop test automation using open source tools and frameworks like Selenium, Cucumber, and Robot Framework.
Systems Analyst
University of Pennsylvania Health System - Philadelphia, PA
Develop test scripts, test cases, and participate in design documentation and code reviews, analyzes, testing, and assist with integration of new applications.
Provide operations staff training, as well as support.
Functional testing and validation of new design. Conduct analysis to determine integration needs.
Collaborate with project steak holders to identify product needs, limitations, and technical requirements.
Assist with existing software updates, releases, and rollouts.
Provide 24/7/365 on-call end-to-end support for application.
Technical Support- Tier 2
IBM – AstraZeneca - Wilmington, DE
Responded to requests of technical assistance from Tier I and II Support Represent-actives. Resolved the most complex issues at the highest level regarding operations, including installations, setups error messages, on-line transactions, systems status and downtime procedures, etc.
Knowledge of hardware and software installation, testing, and operation. Installed printers, scanners, blackberry, smart phones, PDA, security, and Microsoft Office software on desktops and laptops.
Tracking defects, and escalated issues to maintain a knowledge base for future problem resolutions. Communicated proactively to all teams such as networking, firewall, build, and hardware break/ fix on the estimated time of arrival of hardware, and the status of issues.
Kept customers abreast of problem status, set clear expectations and provide timely follow-ups with tech-support ticketing system.
Knowledge of local area network concepts and fundamentals. Understanding of network topology and protocols, such as TCP/IP, HTTP, FTP and SMTP.
Software Testing / Hardware Testing / Trouble Shoot Microsoft Office 2000, 2003, 2007.